Returning goods and Warranty
- Do the iBOOD products come with a warranty?
Of course all products that we sell come with a warranty. Usually the warranty period on iBOOD is 2 years, unless stated differently in the product specifications. Luckily iBOOD sells high quality products from A-grade brands so problems rarely occur. Please contact the iBOOD RMA department, for cases involving any technical errors or product failures. You can contact the RMA department by using one of the contact forms found on our website.
- I don't understand how the product works. What can I do?
Most products are equipped with an extensive reading manual, describing how the product works. If you fail to resolve a problem through using the product manual, then we suggest you post the problem onto the "Product Forum" and to ask other iBOOD'ians if they've encountered similar problems. Maybe others have experienced the same problem and already solved it!
Otherwise you could take a look at the manufacturer's website and contact their customer support team. Most manufacturers have a well trained customer support desk that can help with specific questions regarding their products.
- My order was damaged upon arrived. What can I do?
If you can clearly see that your parcel is damaged, then please tell the courier to make a note of this. In case the product is actually damaged you can also notify us by completing and sending the iBOOD Return Warranty & Repair Form, to RMA [at] ibood.com. We will then let you know whether the product can be replaced or resolved in a different way.
- The product I received is not functioning correctly. What can I do?
If you receive your order and the product does not function correctly or not at all, then you have received a ´DOA´, a Dead on Arrival. If you are sure this is the case then please notify us by completing the iBOOD.com Return Warranty & Repair Form, and email it to RMA [at] ibood.co.uk. We will then inform you as soon as possible about the exact return policy for this specific product.
- How can I return a product?
Although iBOOD takes its utmost care in delivering orders to customers every day, it can sometimes incur problems with defected orders. Should the defect occur on receipt of the order or within the warranty period, we will naturally solve the problem as soon as possible!
If you want to return a product, you are requested to first contact the RMA department on iBOOD.co.uk. They will help you resolve the problem quickly. The RMA Department of iBOOD.co.uk is accessible at the following address:
iBOOD.ie
E-mail: rma [at] ibood.com
Telephone: +353 (0)1 477 3908
In order to make the returning process as quick as possible, you are requested to fill in the "Return, Warranty and Repair" form and e-mail it to rma@ibood.com. You will then receive an e-mail stating the procedure for returning your order.
Download the iBOOD Return, Warranty & Repair declaration form (PDF)
We advise you to please ensure the following:
- Make sure that the product is truly defective with no accidental usage error. The manual usually contains tips for troubleshooting as well.
- Check if you need to establish contact directly with the repair centre of the manufacturer. This information is available in the user's guide and/or the warranty slip that comes supplied with the product. You would then need to follow the warranty procedure of the manufacturer.
- Orders that cannot be returned directly to the manufacturer or supplier should then be forwarded to iBOOD.co.uk. Therefore always send a completed "Return, Warranty and Repair" form to the RMA helpdesk at rma@ibood.com.
- Important!
Once you have contacted the RMA Helpdesk, you will then receive information regarding its return address. Please follow these instructions accurately in order to avoid misunderstandings.
After establishing contact with the RMA helpdesk, if you need to return a shipment then please send it with its adequate stamps and insurance. So that you can track the shipment, we recommend that you retain the bar-coded registration of shipment. Please ensure that the shipment is suitably packed. iBOOD is not responsible for loss or damage to shipments during transit.
Restoration of a product may take on average two to four weeks to complete. iBOOD.co.uk has no influence on this time period and cannot speed it up the process.
When the product has been successfully repaired, we will immediately dispatch your product directly to you. with regards to data carriers such as hard drives etc, you may find that your product has a newly replaced item. Any damage to products caused by negligence is not covered by the warranty.
- Who pays the delivery costs for returning a product?
Within the first 6 months, for cases of a DOA or a defected item, iBOOD will pay for the delivery costs to the repair/manufacturer centre. If the product gets defective after the 6 months, but within its term of guarantee, then the owner of the product must pay for the delivery costs.
