Frequently Asked Questions
General Questions
- What is iBOOD?
- How does it work?
- What kind of products does iBOOD offer?
- I can only find 1 product on the website? Is that all?
- Why does the new offer appear on 0:00 CET?
- How long are the iBOOD offers available for?
- In the product list I see products that haven't been sold out. Can I still order those?
- What is the "iBOOD Hunt"?
- How do I know when iBOOD is in a Hunting mode?
- How can I contact you if I have an idea or a question?
Creating an Account
- Why do I need an iBOOD account?
- How can I create an iBOOD account?
- What happens with my personal data?
- Can I choose my own username and password?
- I've lost my password? What can I do now?
The iBOOD Forum
- What is the forum?
- How can I participate in the forum?
- What is the Product Forum?
- What is the Ask iBOOD Forum?
- What is the iBOOD Contests Forum?
- Are there any rules for using the forum?
- What is an Official Product Expert on the forum?
- What are Forum Moderators?
Ordering and Payment
- How can I order from iBOOD?
- How many products can I order?
- Can I choose any delivery address?
- How much are the shipping costs?
- Which payment methods are available?
- How can I receive a discount coupon?
- Do all prices include VAT?
- Is paying on iBOOD save and secure?
- What is the warning that appears when I enter the payment process?
- Do I receive an order confirmation after I have submitted an order?
Delivery
- When will I receive my order?
- Can I still change the delivery address after my order have been submitted?
- Can I collect my order in person?
- How can I check the status of my order?
- What happens if I'm away when you deliver?
Returning goods and Warranty
- iBOOD return policy
- Who will pay the return shipping costs?
- Cancellation within 7 workdays
- Delivery is damaged (transport damage)
- The product is defect on arrival (Dead on Arrival = DOA)
- The product is defective within warranty period
- The product is defective after the warranty expired
- Wrong delivery
- I don’t know how the product works, what can I do?
General terms and conditions, privacy and disclaimer
Address
-
IBOOD.com
Customer Support
Contactweg 149 - 2
1014 BJ AMSTERDAM
The Netherlands
Tel. number : +31 20 681 13 88
Monday – Friday 08.30 AM – 05.00 PM CET
Contact form
