What is iBOOD? General What is iBOOD? How does iBOOD work? What kind of products does iBOOD offer? I can only find one product on the site? Do you have more products? How long is the product featured on the website? I missed a product, can I still buy it? Where can I send my suggestions, tips or complaints? I don't understand how the product works. Click here for answers Orders & payment How to order How do I create an iBOOD account? What will iBOOD use my email address for? How do I login? How many products can I buy? Are the prices shown incl. VAT? Which methods of payment can I choose from? I don't have a credit card what can I do? Click here for answers Delivery When will I receive my order? Can I collect the order? Are parcels also being delivered during the weekend? How will the parcel be delivered if I'm not at home? What are the delivery costs? My order is damaged on arrival, what do I do now? After opening the parcel I discovered that the product I ordered is defective. What happens now? Click here for answers Community What is the forum? How can I participate in the forum? What are the rules for participation? Can I choose my own nickname? Click here for answers Service & Guarantee How can I return a product? Is there a guarantee on products purchased? Who pays postage charges for repairs? Click here for answers Secure payment Is payment at iBOOD.co.uk secure? What does the warning that sometimes appears on the screen during the payment procedure mean? Click here for answers General terms and conditions, privacy and disclaimer Where can I read iBOOD's general terms and conditions? Click for iBOOD's general terms and conditions. You will need Acrobat Reader (PDF) to read the document. You can download this programme here free of charge. What about my privacy? Please see our privacy section. Where can I find the disclaimer? We have placed this here. Address iBOOD.co.uk c/o 33 Throgmorton Street EC2N 2BR London United Kingdom E-mail: customerservice@ibood.co.uk Telephone: 02071 565 263 International: 0031 (0)20 6811388 VAT number: NL8128.93.773.B01