Frequently Asked Questions
General Questions
- What is iBOOD?
- How does it work?
- What kind of products does iBOOD offer?
- I can only find 1 product on the website? Is that all?
- Why does the new offer appear on 0:00 CET?
- How long are the iBOOD offers available for?
- In the product list I see products that haven't been sold out. Can I still order those?
- What is the "iBOOD Hunt"?
- How do I know when iBOOD is in a Hunting mode?
- How can I contact you if I have an idea or a question?
Creating an Account
- Why do I need an iBOOD account?
- How can I create an iBOOD account?
- What happens with my personal data?
- Can I choose my own username and password?
- I've lost my password? What can I do now?
The iBOOD Forum
- What is the forum?
- How can I participate in the forum?
- What is the Product Forum?
- What is the Ask iBOOD Forum?
- What is the iBOOD Contests Forum?
- Are there any rules for using the forum?
- What is an Official Product Expert on the forum?
- What are Forum Moderators?
How to Order?
- How can I order on iBOOD.com?
- How do I pay?
- Is paying on iBOOD safe and secure?
- Which payment methods can I choose?
- Can I cancel my order?
- Which delivery address can I choose?
- Can I change the delivery address?
- Can I order in any country?
- How many products can I order?
- Can I choose my carrier?
- Is the Waste Disposal Fee (WEEE) included in the prices?
- Do all the prices include VAT?
- What do I do if I haven’t received an order confirmation mail?
- I have paid but still I have no order?
- Do I have to pay the amount on the invoice that I receive with the package?
- Can I order the iBOOD offer while using a company account and VAT-number?
- How do I use a coupon code?
- I have tried to use a coupon code and something went wrong, what do I have to do now?
- I see a product on the product forum that I want to buy, why is this not possible?
- I lost my invoice, what can I do?
Shipping & Delivery
- When will I receive my order?
- How can I track and trace my order?
- Can I still change the delivery address?
- Can I still change the billing address?
- Can I collect my order in person?
- Can I combine several or different orders?
- What are the shipping costs?
- How will my order be packed?
- How will it be delivered?
- What happens if my package has been sent back to iBOOD warehouse?
- My Track & Trace code doesn’t work?
- Track & Trace indicates that the package has been delivered but I haven’t received anything yet?
- What to do if I haven’t received a shipping confirmation?
- UPS Track & Trace code status
- TNT or PostNL Track & Trace code status
- Can I contact TNT, PostNL or UPS myself?
- If want to cancel my order can I refuse the shipment?
- How can I see how many packages I will receive?
- What should I know when I order with Cash on Delivery?
- Holidays; are there exceptions in the delivery time?
- How can I contact Customer Service when I have a question?
Returning goods and Warranty
- iBOOD return policy
- Who will pay the return shipping costs?
- Cancellation within 7 workdays
- Delivery is damaged (transport damage)
- The product is defect on arrival (Dead on Arrival = DOA)
- The product is defective within warranty period
- The product is defective after the warranty expired
- Wrong delivery
- I don’t know how the product works, what can I do?
General terms and conditions, privacy and disclaimer
Address
-
IBOOD.com
Customer Support
Contactweg 149 - 2
1014 BJ AMSTERDAM
The Netherlands
Tel. number : +31 20 681 13 88
Monday – Friday 08.30 AM – 05.00 PM CET
Contact form
